This is your learning phase.
✔ Learn your revenue cycle
- Daily vs weekly
- Monthly vs seasonal
- Cabin turnover
- Weekend demand patterns
- Reservation pacing
✔ Learn your staff workflow
- Who does what?
- Who is the leader?
- Who do guests go to?
- Who manages the store? laundry? maintenance?
- Who is reliable?
✔ Review systems
- Reservation system settings
- Cancellation policies
- Rate settings
- Online presence
- Phone scripting
- Email templates
✔ Review expenses & vendors
- Trash
- Propane
- Laundry
- Software
- Pest control
- Landscaping
- Firewood
- Insurance
Find inefficiencies — but don’t make changes yet.
✔ Begin your infrastructure assessment
With your inspector’s report + your own walk-through, make three lists:
Future upgrades (cosmetic & expansion items)
Urgent fixes (utilities, safety)
Should fix soon (comfort items)
