In Progress

LESSON 6 — WHAT YOU SHOULD NOT DO IN THE FIRST 90 DAYS

Major rate hikes

Customers revolt.

Firing everyone

You lose all operational knowledge.

Big expansions

No zoning or utility research is done yet.

Big remodeling projects

You don’t yet understand guest priorities.

Changing reservation systems

Disaster if done too early.

Making emotional decisions

Stay steady. Learn first.